Unstructured Technologies Inc. Fulfillment Policy
Delivery of Digital Products
Access to API Key:
- Upon successful completion of sign up on the Unstructured API portal, users will be provisioned a unique API key to access our digital product.
- A description of the available products can be found at https://docs.unstructured.io/welcome
Delivery Timeline:
- API keys are issued upon successful completion of sign-up in the API portal.
- If there are delays due to technical issues, customers will be notified within 24 hours.
Account Setup
Customers are responsible for ensuring that the email address and contact information provided during purchase is correct and accessible.
- Instructions for accessing the service can be found on at https://docs.unstructured.io/welcome
Currency for Purchases
- All purchases are processed in United States Dollars (USD).
- Customers are responsible for any currency conversion fees or additional charges applied by their bank or payment provider.
Refund Policy
Eligibility:
- Since charges are based on usage, refunds are generally not provided for services already rendered.
- Exceptions may apply in cases of double payments or service inaccessibility due to issues on our end.
Refund Request Process:
- Refund requests must be submitted within 7 days of services rendered.
- Contact our support team at support@unstructured.io with your purchase details and the reason for the refund request.
Technical Support
For issues related to accessing the API or using the service, customers can contact us via:
Email: support@unstructured.io
Slack: https://short.unstructured.io/pzw05l7
Changes to the Policy
This fulfillment policy is subject to change. Updates will be posted on our website, and customers will be notified via email for significant changes.
Contact Us
For further assistance or questions regarding this policy, please reach out to:
Email: support@unstructured.io