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Unstructured Technologies Inc. Fulfillment Policy

Unstructured Technologies Inc. Fulfillment Policy

Delivery of Digital Products

Delivery of Digital Products

Access to API Key:

  • Upon successful completion of sign up on the Unstructured API portal, users will be provisioned a unique API key to access our digital product.

  • A description of the available products can be found at https://docs.unstructured.io/welcome

Delivery Timeline:

  • API keys are issued upon successful completion of sign-up in the API portal.

  • If there are delays due to technical issues, customers will be notified within 24 hours.

Account Setup

Account Setup

Customers are responsible for ensuring that the email address and contact information provided during purchase is correct and accessible.

  • Instructions for accessing the service can be found on at https://docs.unstructured.io/welcome

Currency for Purchases

Currency for Purchases

  • All purchases are processed in United States Dollars (USD).

  • Customers are responsible for any currency conversion fees or additional charges applied by their bank or payment provider.

Refund Policy

Refund Policy

Eligibility:

  • Since charges are based on usage, refunds are generally not provided for services already rendered.

  • Exceptions may apply in cases of double payments or service inaccessibility due to issues on our end.

Refund Request Process:

  • Refund requests must be submitted within 7 days of services rendered.

  • Contact our support team at support@unstructured.io with your purchase details and the reason for the refund request.

Technical Support

Technical Support

For issues related to accessing the API or using the service, customers can contact us via:

Email: support@unstructured.io

Slack: https://short.unstructured.io/pzw05l7

Changes to the Policy

Changes to the Policy

This fulfillment policy is subject to change. Updates will be posted on our website, and customers will be notified via email for significant changes.

Contact Us

Contact Us

For further assistance or questions regarding this policy, please reach out to:

Email: support@unstructured.io

Slack: https://short.unstructured.io/pzw05l7

Unstructured

ETL for LLMs

GDPR

Copyright © 2024 Unstructured

Unstructured

ETL for LLMs

GDPR

Copyright © 2024 Unstructured

Unstructured

ETL for LLMs

GDPR

Copyright © 2024 Unstructured