Website Terms of Use

Latest Updated: July 9, 2026

Unstructured Technologies, Inc.

Website Terms of Use

Last Updated: July 9, 2026

Welcome to the websites located at www.unstructured.io and www.docs.unstructured.io (collectively, the “Website”), operated by Unstructured Technologies, Inc. (“Unstructured,” “we,” “us,” or “our”).

These Website Terms of Use (“Terms”) govern your access to and use of the Website. By accessing or using the Website, you accept and agree to be bound by these Terms and acknowledge that you have read our Privacy Policy located at https://unstructured.io/privacy-policy (the “Privacy Policy”). If you do not agree to these Terms, you should not access or use the Website.

These Terms apply only to your use of the Website, including browsing content, submitting inquiries, accessing developer documentation, and booking demonstrations. These Terms do not govern your access to or use of Unstructured's products or services, including the Unstructured API or Platform (collectively, the “Services”). If you subscribe to or otherwise access or use any of the Services, your use of those Services is governed by the applicable service agreement or terms of service between you and Unstructured, which will control in the event of any conflict with these Terms. The applicable terms governing the Services are available at https://unstructured.io/legal.

You must be at least 18 years of age and capable of forming a binding contract to use the Website. If you are accessing or using the Website on behalf of any corporation, partnership, or other entity with which you are associated (an “Organization”), you are agreeing to these Terms on behalf of yourself and such Organization, and you represent and warrant that you have the legal authority to bind such Organization to these Terms. References to “you” and “your” in these Terms refer to both the individual using the Website and to any such Organization.

1. Changes to Terms.

We may change these Terms from time to time by posting a revised version on the Website. Any such changes will not apply to any dispute between you and us arising prior to the date on which we posted the revised Terms. The “Last Updated” date above indicates when these Terms were last changed. Your continued use of the Website following the posting of any changes constitutes your acceptance of such changes.

2. Changes to Website.

We may change or discontinue any aspect, feature, or content of the Website at any time, including, but not limited to, content, availability, and equipment needed for access or use, without notice or liability.

3. Information Submitted Through the Website.

Your submission of information through the Website is governed by the Privacy Policy. Our use of cookies is described in our Cookie Notice. You represent and warrant that any information you provide in connection with the Website is and will remain accurate and complete, and that you will maintain and update such information as needed.

4. Jurisdictional Issues.

The Website is controlled and operated from the United States and is not intended to subject Unstructured to any non-U.S. jurisdiction or law. The Website may not be appropriate or available for use in some non-U.S. jurisdictions. Any use of the Website is at your own risk, and you must comply with all applicable laws, rules, and regulations in doing so. We may limit the availability of the Website, in whole or in part, to any person, geographic area, or jurisdiction that we choose.

5. User Conduct.

In connection with the Website, you must not:

(a) Post, transmit, or otherwise make available through or in connection with the Website any materials that are or may be: (i) threatening, harassing, degrading, hateful, or intimidating, or that otherwise fail to respect the rights and dignity of others; (ii) defamatory, libelous, fraudulent, or otherwise tortious; (iii) obscene, indecent, pornographic, or otherwise objectionable; or (iv) protected by copyright, trademark, trade secret, right of publicity or privacy, or any other proprietary right, without the express prior written consent of the applicable owner.

(b) Post, transmit, or otherwise make available through or in connection with the Website any virus, worm, Trojan horse, or other computer code, file, or program that is or is potentially harmful or invasive or intended to damage or hijack the operation of, or to monitor the use of, any hardware, software, or equipment.

(c) Use the Website for any purpose that infringes, misappropriates, or otherwise violates any intellectual property right or other right of any person, or that is fraudulent, tortious, or in violation of any applicable law.

(d) Harvest or collect information about users of the Website.

(e) Interfere with or disrupt the operation of the Website or the servers or networks used to make the Website available, including by hacking or defacing any portion of the Website, or violate any requirement, procedure, or policy of such servers or networks.

(f) Impersonate any person or entity, including any Unstructured employee, or falsely state or otherwise misrepresent your affiliation with any person or entity.

(g) Reproduce, modify, adapt, translate, create derivative works of, sell, rent, lease, loan, frame, mirror, license, sublicense, assign, distribute, or otherwise exploit any portion of the Website except as expressly authorized in these Terms, without Unstructured's express prior written consent.

(h) Use any robot, spider, site search/retrieval application, or other manual or automatic device to retrieve, index, “scrape,” “data mine,” or otherwise gather Website content, or reproduce or circumvent the navigational structure or presentation of the Website, without Unstructured's express prior written consent. Without limiting the foregoing, you may not access or use the Website or any Website content to train, develop, improve, or otherwise inform any machine learning model, artificial intelligence system, or similar technology, whether directly or through a third party. Notwithstanding the foregoing, and subject to compliance with any instructions posted in the robots.txt file located in the Website's root directory, Unstructured grants to the operators of public search engines permission to use spiders to copy publicly accessible materials from the Website for the sole purpose of (and solely to the extent necessary for) creating publicly available, searchable indices of such materials, but not caches or archives of such materials. Unstructured reserves the right to revoke such permission either generally or in specific cases, at any time and without notice.

(i) Remove any copyright, trademark, or other proprietary rights notice from the Website.

You are responsible for obtaining, maintaining, and paying for all hardware and all telecommunications and other services needed to use the Website.

6. Submitted Content.

6.1 You may have the opportunity to submit information, inquiries, feedback, comments, or other materials through the Website, including through contact forms, demo request forms, developer resources, or any other interactive features we may make available (collectively, “User Content”). By submitting User Content, you represent and warrant that you have the right to do so, that your User Content is accurate, and that it does not violate these Terms or any applicable law.

6.2 By submitting User Content to the Website, you grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide right and license to use, reproduce, and publish such User Content for purposes of operating the Website, responding to your inquiry, and improving our products and services. To the fullest extent permitted under applicable law, you waive your moral rights in the User Content and agree not to assert such rights against us.

6.3 If you provide to us any ideas, proposals, suggestions, or other feedback (“Feedback”), whether related to the Website or otherwise, you acknowledge and agree that such Feedback is not confidential and that your provision of such Feedback is without restriction and does not place Unstructured under any fiduciary or other obligation.

6.4 We may (but have no obligation to) monitor, review, edit, or remove any User Content at our sole discretion. Unstructured is not responsible for the accuracy, completeness, or reliability of any User Content.

6.5 If the Website includes any interactive or community features, including within any developer section, you agree not to submit any User Content that: (a) is false, misleading, defamatory, harassing, threatening, or otherwise objectionable; (b) infringes any intellectual property or other proprietary right; (c) contains viruses or other harmful code; (d) violates any applicable law; or (e) contains unsolicited advertising, spam, or promotional materials. User Content does not reflect the views or opinions of Unstructured, and you agree not to represent or suggest otherwise. Unstructured reserves the right to remove any User Content and to restrict or terminate access for any user who violates these Terms.

7. Intellectual Property.

All text, graphics, photographs, trademarks, logos, icons, user interfaces, sounds, music, videos, artwork, software, and computer code (collectively, “Website Content”), including but not limited to the “look and feel,” layout, design, structure, color scheme, selection, combination, and arrangement of the Website Content present on the Website, is owned by or licensed to Unstructured. Such Website Content is protected by copyright, trademark, trade dress, and various other intellectual property and unfair competition laws. For clarity, as between you and Unstructured, you retain ownership of any User Content you submit, subject to the license granted to Unstructured in Section 6.2.

All trade names, trademarks, service marks, and logos displayed on the Website (“Unstructured Marks”) are the property of Unstructured or its licensors. Nothing in these Terms or on the Website grants you any right or license to use any Unstructured Marks. You may not use, reproduce, or display any Unstructured Marks without Unstructured’s express prior written consent.

Except with our express prior written permission or as permitted by applicable law, you may not copy, distribute, reproduce, mirror, frame, publicly display, publicly perform, translate, create derivative works of, re-publish, or transmit the Website or Website Content (in whole or in part) in any way or through any medium for distribution, publication, or any commercial purpose.

You may display, copy, and download Website Content solely for your personal and non-commercial use, provided that: (a) you do not remove any copyright or proprietary notice from the Website Content; (b) such Website Content will not be copied or posted on any networked computer or published in any medium; and (c) no modifications are made to such Website Content.

8. Third-Party Links.

The Website may contain links to third-party websites, products, or services that are not owned or controlled by Unstructured. You acknowledge and agree that Unstructured is not responsible for and shall have no liability for the content of any third-party sites that are linked to the Website, or for any products or services made available through third-party sites, or for your use of or interaction with any third-party sites. Inclusion of any link on the Website does not imply endorsement by Unstructured of the linked site or any association with its operators. You access third-party sites at your own risk and subject to the terms and conditions of those sites.

9. Disclaimer of Warranties.

TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW: (A) THE WEBSITE IS PROVIDED TO YOU ON AN “AS IS,” “WHERE IS,” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY; AND (B) UNSTRUCTURED DISCLAIMS ALL WARRANTIES WITH RESPECT TO THE WEBSITE, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TITLE. ALL DISCLAIMERS OF ANY KIND (INCLUDING IN THIS SECTION AND ELSEWHERE IN THESE TERMS) ARE MADE FOR THE BENEFIT OF BOTH UNSTRUCTURED AND ITS AFFILIATES AND THEIR RESPECTIVE SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, REPRESENTATIVES, LICENSORS, SUPPLIERS, AND SERVICE PROVIDERS (COLLECTIVELY, THE “AFFILIATED ENTITIES”), AND THEIR RESPECTIVE SUCCESSORS AND ASSIGNS.

UNSTRUCTURED DOES NOT WARRANT THAT USE OF THE WEBSITE WILL BE UNINTERRUPTED OR ERROR FREE, NOR DOES IT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE WEBSITE, NOR AS TO THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY INFORMATION PROVIDED THROUGH THE WEBSITE. THE WEBSITE MAY INCLUDE INACCURACIES OR ERRORS. UNSTRUCTURED RESERVES THE RIGHT TO CORRECT ANY ERRORS, INACCURACIES, OR OMISSIONS AND TO CHANGE OR UPDATE INFORMATION ON THE WEBSITE AT ANY TIME WITHOUT PRIOR NOTICE, BUT HAS NO OBLIGATION TO DO SO.

WHILE WE TAKE MEASURES DESIGNED TO MAINTAIN THE INTEGRITY AND SECURITY OF THE WEBSITE, WE DO NOT GUARANTEE THAT THE WEBSITE IS OR WILL REMAIN UPDATED, COMPLETE, CORRECT, OR SECURE, OR THAT ACCESS TO THE WEBSITE WILL BE UNINTERRUPTED.

10. Limitation of Liability.

TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW: (A) UNSTRUCTURED WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY KIND, UNDER ANY CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHER THEORY, INCLUDING DAMAGES FOR LOSS OF PROFITS, USE, OR DATA, LOSS OF OTHER INTANGIBLES, PERSONAL INJURY, PROPERTY DAMAGE, LOSS OF GOODWILL, COMPUTER OR DEVICE FAILURE OR MALFUNCTION, OR ANY OTHER FORM OF DIRECT OR INDIRECT DAMAGES, EVEN IF ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES; (B) WITHOUT LIMITING THE FOREGOING, UNSTRUCTURED WILL NOT BE LIABLE FOR DAMAGES OF ANY KIND RESULTING FROM YOUR USE OF OR INABILITY TO USE THE WEBSITE, INCLUDING FROM ANY VIRUS THAT MAY BE TRANSMITTED IN CONNECTION THEREWITH; AND (C) YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE WEBSITE IS TO STOP USING THE WEBSITE.

IF APPLICABLE LAW DOES NOT ALLOW ALL OR ANY PART OF THE ABOVE LIMITATION OF LIABILITY TO APPLY TO YOU, THE LIMITATIONS WILL APPLY TO YOU ONLY TO THE EXTENT PERMITTED BY APPLICABLE LAW.

ALL LIMITATIONS OF LIABILITY OF ANY KIND (INCLUDING IN THIS SECTION AND ELSEWHERE IN THESE TERMS) ARE MADE FOR THE BENEFIT OF BOTH UNSTRUCTURED AND THE AFFILIATED ENTITIES, AND THEIR RESPECTIVE SUCCESSORS AND ASSIGNS.

11. Indemnification.

To the fullest extent permitted under applicable law, you agree to defend, indemnify, and hold harmless Unstructured and the Affiliated Entities, and their respective successors and assigns, from and against all claims, actions, demands, losses, damages, costs, liabilities, and expenses (including attorneys' fees) arising out of or related to: (a) your access to or use of the Website, including your User Content; (b) your violation of these Terms; or (c) your breach of your representations and warranties provided herein. Unstructured reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with Unstructured in asserting any available defenses.

12. Termination.

These Terms are effective until terminated. Unstructured may terminate or suspend your access to the Website at any time and without prior notice, for any or no reason, including if Unstructured believes that you have violated or acted inconsistently with the letter or spirit of these Terms. Upon any such termination or suspension, your right to use the Website will immediately cease. The provisions of Sections 6.2, 6.3, 7, and 9 through 17 shall survive any expiration or termination of these Terms.

13. Governing Law; Dispute Resolution.

These Terms are governed by the laws of the United States and the State of California, without regard to its principles of conflicts of law, and regardless of your location. Any and all disputes, claims, and controversies arising out of or in connection with your access to or use of the Website, or the provision of content or information on or through the Website, shall be brought exclusively in the state or federal courts located in San Francisco County, California, and you consent to the personal jurisdiction of such courts.

EACH OF YOU AND UNSTRUCTURED HEREBY KNOWINGLY, VOLUNTARILY, AND INTENTIONALLY WAIVES ANY RIGHT IT MAY HAVE TO A TRIAL BY JURY IN RESPECT OF ANY LITIGATION (INCLUDING, BUT NOT LIMITED TO, ANY CLAIMS, COUNTERCLAIMS, CROSS-CLAIMS, OR THIRD-PARTY CLAIMS) ARISING OUT OF, UNDER, OR IN CONNECTION WITH THESE TERMS.

THE PARTIES AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING. UNLESS BOTH PARTIES AGREE OTHERWISE, ANY COURT MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON'S OR PARTY'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING.

14. Copyright Infringement Claims.

The Digital Millennium Copyright Act of 1998 (the “DMCA”) provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you believe in good faith that materials available on the Website infringe your copyright, you (or your agent) may send to Unstructured a written notice requesting that Unstructured remove such material or block access to it. If you believe in good faith that someone has wrongly filed a notice of copyright infringement against you, the DMCA permits you to send to Unstructured a counter-notice. Please see 17 U.S.C. § 512(c)(3) for the requirements of a proper notification. You should note that if you knowingly misrepresent in your notification that the material or activity is infringing, you may be liable for any damages, including costs and attorneys' fees, incurred by us or the alleged infringer as a result of our relying upon such misrepresentation in removing or disabling access to the material or activity claimed to be infringing.

Notices and counter-notices must be sent in writing to Unstructured's Copyright Manager as follows:

By mail: Copyright Manager, Unstructured Technologies, Inc., 901 H St Ste 120 Sacramento, CA 95814.

By email: legal@unstructured.io

In appropriate circumstances, Unstructured may terminate a user's access to the Website if the user is determined to be a repeat infringer.

15. Export Controls.

You are responsible for complying with United States export controls, economic sanctions and for any violation of such controls or sanctions, including any United States embargoes or other federal rules and regulations restricting exports or transactions. You represent and warrant that you are not (a) located in, or a resident or a national of, any country subject to a U.S. government embargo or other restriction, or that has been designated by the U.S. government as a “state sponsor of terrorism”; or (b) on any of the U.S. government lists of restricted end users, including the Office of Foreign Assets Control’s Specially Designated Nationals and Blocked Persons List or any other restricted party list maintained by the U.S. Department of Commerce or the U.S. Department of State.

16. Accessibility.

Unstructured is committed to making its Website accessible to all users. If you experience any difficulty accessing any part of the Website, please contact us at legal@unstructured.io and we will work to provide the information you need.

17. Miscellaneous.

These Terms and any operating rules or guidelines posted on the Website constitute the entire agreement between you and Unstructured with respect to the subject matter hereof, and supersede any and all prior or contemporaneous written or oral agreements or understandings between you and Unstructured relating to such subject matter. These Terms do not, and shall not be construed to, create any partnership, joint venture, employer-employee, agency, or franchisor-franchisee relationship between you and Unstructured.

If any provision of these Terms is found to be unlawful, void, or for any reason unenforceable, that provision will be deemed severable from these Terms and will not affect the validity and enforceability of any remaining provision. No waiver by either party of any breach or default under these Terms will be deemed to be a waiver of any preceding or subsequent breach or default. You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without our express prior written consent. We may assign, transfer, or sublicense any or all of our rights or obligations under these Terms without restriction.

Notices to you (including notices of changes to these Terms) may be made via posting to the Website or by email.

Unstructured will not be responsible for any failure to fulfill any obligation due to any cause beyond its control.

Questions or Complaints. If you have a question or complaint regarding the Website, please send an email to legal@unstructured.io. Please note that email communications will not necessarily be secure; accordingly, you should not include credit card information or other sensitive information in your email correspondence with us. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 901 H St Ste 120 Sacramento, CA 95814, or by telephone at (916) 445-1254 or (800) 952-5210.

For a full list of legal documentation, click here.